How to Get Your MedExpress Medical Records

A step-by-step guide for retrieving your medical records from closed MedExpress locations

Important Notice: MedExpress has closed all centers except those in Pennsylvania and West Virginia. This guide provides official information on how to retrieve your medical records.

Retrieving Your MedExpress Medical Records

If you were a patient at a MedExpress center that has now closed, you can still obtain your medical records. MedExpress maintains these records in accordance with federal and state privacy regulations. This guide provides official information on how to request your records.

Official MedExpress Information

Patient care records are kept in strict confidence and in accordance with federal and state privacy regulations. The release of medical records requires a valid patient authorization or other processes, as required by law.

To obtain a copy of your medical records or information from it, please fill out and sign the Authorization for Release of Protected Health Information form. Then mail or fax it to the address provided below.

Mail to:

MedExpress Administrative Offices

423 Fortress Boulevard

Morgantown, WV 26508

Fax to:

1-304-985-6804

Step-by-Step Guide

1

Download the Authorization Form

Download the Authorization for Release of Protected Health Information form in your preferred language:

2

Fill Out the Form Completely

When filling out the form, be sure to:

  • Complete all fields. If something doesn't apply, please note N/A.
  • Clearly state who the patient is and the patient's date of birth.
  • Clearly state who is to receive the records, even if the patient will receive their own records, and where the records are to be sent.
  • Specify dates of service for which records are requested.
  • Confirm that the patient or legal representative has signed and dated the form.
  • If acting as the legal representative (unless a parent), submit the document that empowers you as legal representative (examples: Medical Power of Attorney, Appointment as Guardian or Conservator).
  • As needed, specify the expiration date of the form, otherwise it will expire in 6 months.

NOTE:

Incomplete authorizations are not valid and cannot be processed. Please be sure to complete all fields of the authorization form.

3

Submit Your Form

There are two ways to submit your completed form:

By Mail:

MedExpress Administrative Offices
423 Fortress Boulevard
Morgantown, WV 26508

By Fax:

1-304-985-6804

4

Follow Up If Needed

After submitting your form, you may need to follow up if you haven't received your records within a reasonable timeframe (typically 30 days). For questions about your medical records request, you can contact the MedExpress Administrative Offices.

Frequently Asked Questions

How long will it take to receive my records?

Typically, medical records requests are processed within 30 days of receipt of a valid, complete authorization form. The time may vary based on the volume of requests being processed.

Is there a fee for obtaining my medical records?

MedExpress may charge a reasonable, cost-based fee for copying, mailing, or other supplies associated with your request. If there is a fee, you will be notified before the records are processed.

Can I request records for my child?

Yes. Parents or legal guardians can request medical records for minors by completing the authorization form. Proper identification and proof of relationship may be required.

How can I request records for a deceased patient?

The personal representative of the deceased patient's estate can request medical records. Documentation showing your authority to act as the personal representative must be provided along with the authorization form.

What if I need my records urgently?

If you need your records for immediate medical treatment, indicate this clearly on your authorization form. You may also want to follow up with a phone call to MedExpress Administrative Offices to explain your urgent situation.

Find a New Healthcare Provider

With MedExpress centers closing nationwide (except in Pennsylvania and West Virginia), you may need to find a new urgent care provider. Use our directory to locate an alternative urgent care center near you.

Find Urgent Care Near Me