Norton Prompt Care - Breckenridge - Urgent Care in Louisville, Kentucky

Norton Healthcare's Preston Medical Plaza is a comprehensive healthcare facility in Louisville, Kentucky, offering a wide array of specialized services under one roof. This busy location houses departments such as Norton Primary Care, Norton Women's & Children's Hospital services, Norton Heart & Vascular Institute, Norton Cancer Institute, and various specialty clinics including orthopaedic care, neuroscience, pulmonary, and urogynecology. Patients can also access on-site lab services and diagnostic imaging, making it a convenient hub for diverse medical needs for the entire family. User reviews for the Preston Medical Plaza reflect a mixed patient experience, with a significant number of concerns primarily centered around operational efficiency. While many patients commend the quality of care received from specific doctors and nurses, and some find the staff friendly, recurring complaints highlight excessively long wait times, even with appointments, and challenges with phone communication and administrative processes. Some feedback also points to issues with front desk professionalism and occasional billing discrepancies, suggesting areas where the facility could enhance the overall patient journey and streamline services.

We are committed to providing high-quality healthcare services with shorter wait times than traditional emergency rooms. Our experienced medical professionals are here to help with injuries, illnesses, and other urgent medical needs.